Medical Records

To ensure a prompt and efficient process for obtaining your child’s medical records, please review the options below for submitting your request. Our protocol ensures that all requests are handled professionally, in full compliance with HIPAA regulations and the legal statutes of the state where your child received care. While we try to provide records within 5 days, please allow up to 30 business days for the processing company to complete your request. We appreciate your patience and understanding.

Children’s International Pediatric parents will use https://www.swellbox.com/childrens-international-wizard.html to submit a request for medical records*.

Provider’s requesting patient records will use https://www.swellbox.com/childrens-international-provider-wizard.html to request medical records.

*This is exclusively for requesting copies of medical records. For immunization forms, school forms, letters, or any documents requiring a clinician’s signature, please contact your clinic directly.

Your Medical Records

Health care professional and medical files The Privacy Rule gives you, with few exceptions, the right to inspect, review, and receive a copy of your medical records and billing records that are held by health plans and health care providers covered by the Privacy Rule.

Access

Only you or your personal representative has the right to access your records.

A health care provider or health plan may send copies of your records to another provider or health plan only as needed for treatment or payment or with your permission.

The Privacy Rule does not require the health care provider or health plan to share information with other providers or plans.

HIPAA gives you important rights to access – PDF your medical record and to keep your information private.

Charges

A provider cannot deny you a copy of your records because you have not paid for the services you have received.

However, a provider may charge for the reasonable costs for copying and mailing the records. State-by-State Guide of Medical Record Copying Fees. The provider cannot charge you a fee for searching for or retrieving your records.

Provider’s Psychotherapy Notes

You do not have the right to access a provider’s psychotherapy notes.

Psychotherapy notes are notes that a mental health professional takes during a conversation with a patient. They are kept separate from the patient’s medical and billing records. HIPAA also does not allow the provider to make most disclosures about psychotherapy notes about you without your authorization.

Corrections

If you think the information in your medical or billing record is incorrect, you can request a change, or amendment, to your record. The health care provider or health plan must respond to your request. If it created the information, it must amend inaccurate or incomplete information.

If the provider or plan does not agree to your request, you have the right to submit a statement of disagreement that the provider or plan must add to your record.

See 45 C.F.R. §§ 164.508, 164.524 and 164.526, and OCR’s Frequently Asked Questions.